Limited Warranty
 

Genesis Training Solutions (“GTS”) warrants the GTS Pivot against defects in materials and workmanship under normal and intended use for one (1) year from the original date of purchase.

This Limited Warranty applies only to the original purchaser and is non-transferable.

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What the Warranty Covers

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If an issue covered by this Limited Warranty occurs during the warranty period, Genesis Training Solutions will, at its discretion:

• Repair the affected product or component;

• Replace the defective component; or

• Replace the product if repair or component replacement is not reasonably practical.

 

Costs for Approved Warranty Claims

For an approved warranty claim during the warranty period, Genesis Training Solutions will cover the reasonable costs associated with the warranty repair or replacement, including:

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• Replacement parts;

• Repair labor; and

• Shipping required to complete the authorized warranty repair or replacement.

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Customers must receive authorization from GTS before returning any product. Shipping instructions will be provided as part of the warranty claim process.

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Motor Replacement Policy

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The GTS Pivot motor is a mechanical wear component and may naturally experience wear over time as a result of repetitive operation.

To help keep customers training, GTS provides the following motor replacement policy:

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• During the one-year warranty period, the first motor replacement is provided at no charge if the motor fails under normal and intended use.

• GTS will cover the motor, applicable repair labor if performed by GTS, and authorized shipping associated with that first qualifying replacement.

• Any additional motor replacements are available to the original purchaser at GTS's cost plus applicable shipping.

A motor damaged by misuse, unauthorized modification, impact, improper power sources, forced movement, water exposure, or another excluded condition is not considered a qualifying warranty motor replacement.

 

What Is Not Covered

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The Limited Warranty does not cover damage or failure resulting from:

• Misuse, abuse, or use of the product contrary to its intended purpose;

• Neglect or improper maintenance;

• Unauthorized modifications;

• Repairs or alterations performed by unauthorized persons;

• Improper installation or assembly;

• Use outside the product's intended operating conditions;

• Water damage or excessive moisture exposure;

• Accidents, impacts, drops, crushing, or other physical damage;

• Cosmetic wear that does not affect product function;

• Improper batteries, chargers, power supplies, or electrical sources;

• Forced movement of mechanical components beyond their intended limits;

• Improper storage or environmental exposure; or

• Normal wear of components except as specifically provided under the Motor Replacement Policy.

 

Examples of damage that may not be covered include:

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• Cracked or broken housings caused by impact;

• Bent shafts, target arms, brackets, or structural components;

• Cut, pinched, pulled, or otherwise damaged wiring;

• Damage caused by bullets, bullet fragments, ricochets, spall, projectiles, or other impacts associated with live-fire training;

• Damage caused by forcing the target mechanism beyond its intended travel;

• Corrosion caused by improper storage, moisture, or environmental exposure; and

• Damage resulting from unauthorized electrical, mechanical, structural, or software modifications.

 

Warranty eligibility will be determined by Genesis Training Solutions after reviewing the circumstances of the claim and, when necessary, inspecting the product.

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Repairs Outside of Warranty

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The GTS Pivot was designed to be serviceable.

If a product requires repair after the warranty period has expired, or if the damage is not covered by the Limited Warranty, Genesis Training Solutions will provide a repair quote before performing any paid repair work.

 

The quote may include:

• Replacement parts;

• Repair labor;

• Shipping costs; and

• Any other charges necessary to complete the requested repair.

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No paid repair work will be performed until the customer approves the quote.

Individual replacement components may also be available for customers who prefer to perform their own repairs.

Availability and pricing of individual components may vary.

Replacement Parts

Whenever reasonably possible, GTS will make replacement components available to help extend the service life of the GTS Pivot.

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For repairs not covered under warranty:

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• Customers may purchase available replacement components directly from GTS and perform the repair themselves; or

• Customers may send the product to GTS for repair.​

If GTS performs an out-of-warranty repair, the customer will receive a quote before work begins.

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Returns & Refunds

We want customers to be confident in their purchase.

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Returns

Products may be returned within 30 days of delivery, subject to the conditions below.

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To qualify for a standard return:

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• The product must be in like-new condition;

• All original components must be included;

• Original packaging must be included when reasonably possible; and

• The return must be authorized by Genesis Training Solutions before shipment.

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Customers are responsible for return shipping for standard returns unless the return is the result of a GTS error, covered defect, or incorrect shipment.

GTS does not charge a standard restocking fee.

Products showing excessive use, damage, missing components, or other conditions inconsistent with a like-new return may be subject to a deduction from the refund or may be ineligible for return.

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Refunds​

Once an authorized return has been received and inspected:

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• Approved refunds will be issued to the original payment method.

• Original shipping charges are non-refundable unless the return is the result of a covered product defect or shipping error by Genesis Training Solutions.

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Processing times for financial institutions may vary after a refund has been issued.

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Damaged or Defective Products Upon Delivery

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Please contact Genesis Training Solutions as soon as reasonably possible, preferably within 7 days of delivery.

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Please provide:

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• Your order number;

• A description of the issue;

• Photos of the product;

• Photos of the shipping box and packaging when shipping damage is involved; and

• Photos of the shipping label when applicable.

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Genesis Training Solutions will review the issue and determine the appropriate resolution, which may include replacement parts, repair, replacement of the product, or assistance with a shipping carrier claim.

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Warranty Claims

To submit a warranty claim, please contact Genesis Training Solutions and provide:

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• Your order number or other proof of purchase;

• A description of the issue;

• Photos or video of the issue when applicable; and

• Any additional information reasonably requested to help diagnose the problem.

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GTS may attempt to troubleshoot the issue remotely before requesting that the product be returned.

If the claim is approved as a covered warranty issue, GTS will provide instructions for the repair, replacement, or return of the product.

Do not ship a product to GTS without prior authorization.

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For approved warranty claims, GTS will cover the authorized costs associated with parts, repair labor, and required shipping.

 

Return Authorization

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All returns, exchanges, warranty repairs, and paid repairs require prior authorization from Genesis Training Solutions.

Please contact GTS before shipping a product or component back to us.

Products returned without authorization may be refused, delayed, or returned to the sender.

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Shipping Policy

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Order Processing

Orders are typically processed within 1–3 business days.

During periods of unusually high demand, product launches, holidays, or other circumstances, processing times may be longer.

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Customers will receive shipping confirmation and tracking information once an order has shipped.

Shipping transit times provided by carriers are estimates and may be affected by weather, carrier delays, holidays, or other circumstances outside the control of Genesis Training Solutions.

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Shipping Damage & Missing Items

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Please inspect your order promptly after delivery.

If your shipment arrives damaged or items are missing, please contact Genesis Training Solutions within 7 days of delivery.

To help us resolve the issue, please provide:

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• Your order number

• Photos of the product

• Photos of the shipping box

• Photos of the internal packaging; and

• Photos of the shipping label when applicable.

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Failure to report visible shipping damage within 7 days may affect our ability to file a claim with the shipping carrier.

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Lost or Stolen Packages

If tracking information shows that a shipment has been delivered but the package cannot be located, please first check the delivery area, household members, neighbors, and any alternate delivery locations before contacting the shipping carrier.

Once an order has been confirmed as delivered by the carrier, Genesis Training Solutions is generally not responsible for packages that are subsequently lost or stolen.

We will reasonably assist customers by providing available shipment and tracking information needed for a carrier claim or investigation.

Nothing in this policy limits any rights that may apply under applicable law.

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Order Cancellations

Orders may be canceled for a full refund at any time before the order has shipped.

Once an order has shipped, it is considered fulfilled and is subject to the applicable Returns & Refunds Policy.

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Non-Returnable Items

The following items are not eligible for standard returns unless defective, covered by an applicable warranty, or shipped in error:

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• Replacement motors;

• Replacement electronic components;

• Individual replacement parts;

• Clearance or closeout items;

• Custom or special-order products; and

• Gift cards, if offered.

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Warranty Transfer

The Genesis Training Solutions Limited Warranty applies only to the original purchaser and is non-transferable.

Proof of original purchase may be required when submitting a warranty claim.

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Product Modifications

The GTS Pivot has been engineered and tested as a complete system.

Unauthorized electrical, mechanical, structural, firmware, software, or other modifications may void warranty coverage when the modification causes or contributes to the failure or damage being claimed.

Genesis Training Solutions is not responsible for damage, malfunction, or injury resulting from unauthorized modifications or the installation of unauthorized third-party components.

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Commercial & High-Volume Use

The GTS Pivot is designed for its intended firearms training applications.

Continuous commercial, rental, institutional, instructional, or unusually high-volume use may result in accelerated wear of mechanical components.

Normal wear resulting from unusually high-volume use is not necessarily considered a manufacturing defect. Warranty claims involving commercial or unusually high-volume operation will be evaluated based on the cause of the failure and the condition of the product.

The Motor Replacement Policy described above remains subject to its stated terms.

 

Limitation of Liability

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To the fullest extent permitted by applicable law, Genesis Training Solutions shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the use or inability to use its products.

This may include, without limitation:

• Loss of use;

• Lost profits;

• Lost training time;

• Damage to other equipment; or

• Other consequential losses.

The purchaser and user are responsible for the safe, lawful, and appropriate use of the product.

Nothing in this policy is intended to exclude or limit any right or remedy that cannot legally be excluded or limited under applicable law.

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Firearm Safety Disclaimer

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The GTS Pivot is a firearms training aid. It is not a firearm safety device and does not replace proper firearm handling, training, judgment, range procedures, or supervision.

Users are responsible for complying with all applicable range rules and local, state, and federal laws.

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Always follow the fundamental rules of firearm safety, including:

• Treat every firearm as if it is loaded.

• Never point a firearm at anything you are not willing to destroy.

• Keep your finger off the trigger until you are ready to fire.

• Be certain of your target and what is beyond it.

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Users assume responsibility for safely selecting the shooting environment, target placement, ammunition, backstop, firing direction, and surrounding area.

To the fullest extent permitted by law, Genesis Training Solutions is not responsible for injuries, accidents, or damages resulting from unsafe firearm handling, unsafe range conditions, improper installation, or misuse of the product.

Product Improvements

Genesis Training Solutions continually works to improve its products.

We reserve the right to update, improve, redesign, modify, or discontinue products, components, software, firmware, accessories, specifications, or features at any time without notice.

Product improvements do not create an obligation to upgrade, replace, retrofit, or modify products previously sold, except where required by applicable law or specifically agreed to by Genesis Training Solutions.

Contact Us

For questions regarding warranty coverage, shipping, returns, repairs, or replacement parts, please contact:

Genesis Training Solutions

Email: admin@trainwithgenesis.com

Our goal is to resolve product issues quickly and fairly and help get you back to training as soon as possible.